I have always loved Gracias Madre SF and was looking forward to checking out the new Melrose location. Every time I’d been to San Francisco, I’d made it a point to visit Gracias Madre, even though it was always a wait and jam-packed with happy customers. I had been talking our local outpost up to local and far-flung vegans. It was a bit of a wait, as usual, but our spicy Purista tequila drinks and cauliflower and cashew cream were fantastic.
When I got my entree, however, I bit down hard on a tooth-sized shard of glass that had been inside. I felt that unpleasant nausea and tasted blood as I scraped my tongue. We called the waitress over and she apologized and told the kitchen. The manager came over and apologized again. I graciously accepted the apologies.
I was offered a comp dessert, but I found that my appetite was reduced after the glass chewing. The last thing I needed to deal with was glass-filled Mexican wedding cookies. I was pleased to see that the tab was reduced to just drinks and one entree and we sent our card to pay. An apologetic waitress came back over and said she’d gotten it wrong, she was only supposed to take off the entree that had the glass in it, and brought us a new tab.
Look, I’m not complaining that I got a large, sharp shard glass in my food, which ruined my dinner and evening. I know that this stuff can happen, and in their defense, glass is totally vegan. I’m just surprised that the comp was only for the food that had glass in it.
I hate to review a vegan restaurant like this, but I really feel that this was handled poorly.
See the receipt with the code for foreign object discount, which for some reason made me laugh. In short, gracias but no gracias, man.